Refund policy

Returns

If you wish to return your order, you must notify us within 24 hours of receiving it.

To request a return, either:

Email us at support@byndbody.com, or
Complete our Return & Exchange Request Form.

Returned items must be unused, in their original condition, and include all original packaging and tags.

Exchanges

We offer exchanges within 3 days of delivery.

To request an exchange, simply:

Email us at support@byndbody.com,or
Complete our Return & Exchange Request Form.

Items must be unworn, unwashed, and returned with all original tags and packaging.

Refund Process

Once we receive your return request, our team will arrange for the item(s) to be collected.

After the returned item reaches our facility, it will undergo a quality inspection to ensure it meets our return eligibility requirements. Once the inspection is successfully completed, your refund will be processed using the original payment method whenever possible.

Refund method:

Cash on Delivery (COD) orders: Refunds will be transferred via Instapay to the account provided by the customer.
Online card payments (Visa/Mastercard): Refunds will be issued back to the original payment card used during checkout.

Please note that depending on your bank, card refunds may take 5–14 business days to appear on your statement after the refund has been processed. Transfer times for Instapay refunds are typically much faster once approved.

Refunds will only be processed after the returned product has been received and approved by our quality inspection team.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 24 hours of delivery with your order number and clear photos so we can resolve the issue as quickly as possible.